De-Escalation + Managing Stressful Situations
40 minutes of learning
Employees may face stressful interactions with customers, non-customers, or coworkers in the workplace without the tools that deliver calm, resolve, and safety for all. This course shares how to recognize and respond to escalating behaviors with confidence and compassion. Includes 10 reflective questions to ask about current workplace policies and safety plans.
Key Takeaways:
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Awareness of common stressors that contribute to escalating behaviors.
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Knowledge of verbal & non-verbal signs to watch for and recognize.
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Confidence in de-escalation techniques that contribute to calm & resolve
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Assurance of when to stop engaging and refer to emergency safety plans.
Need to deliver this training to a large group? Reach out to us!
Earn Credits
This course is eligible for .75 SHRM & .75 HRCI continuing education credits.
Accessible learning
All video modules offer English & Spanish captions for greater accessibility.
Explore the modules
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1. Awareness of Safety Plans & Policies (9 minutes)
1 lesson- Understand the impact of having a plan and process.
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2. Mental Health Stressors (6.5 minutes)
1 lesson- Learn common stress factors that contribute to behaviors of concern.
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3. Recognizing Escalating Situations (9 minutes)
1 lesson- Gain awareness of how to proactively recognize distressing and threatening behaviors.
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4. De-Escalation Techniques (6 minutes)
1 lesson- Learn tools and tactics to bring calm, resolve, and safety for all.
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5. Self-Care (8.5 minutes)
1 lesson- Recognize the need for rest and recovery in this work.
