5 Star Customer Experience: Practical Strategies for Memorable Service
48 minutes of learning
For most organizations who offer a product or service, customer satisfaction is a primary goal. But how can you feel empowered to create memorable customer service every day? What tools can you use right away that build and strengthen the customer relationship? In this learning, employees gain multiple practical strategies to elevate the customer experience. Includes Scenario Reflection Activity.
Key Takeaways:
-
Reflect on your role and touchpoints that impact how a customer views their experience
-
Learn confident approaches that assist in creating loyal customers and raving fans
-
Understand that trust & relationships grow when we promptly and intentionally respond in our recovery efforts
Need to deliver this training to a large group? Reach out to us!
Earn Credits
This course is eligible for 1 SHRM & 1 HRCI continuing education credit.
Accessible learning
All video modules offer English & Spanish captions for greater accessibility.
Explore the modules
-
1. Customer Service Touchpoints (11 minutes)
1 lesson- Consider the small & large moments when our customers interact with the company and its people.
-
2. Solutions Orientation & Active Listening (8 minutes)
1 lesson- Learn how to proactively anticipate memorable service while clearly understanding customer requests & feedback.
-
3. Empathy & Emotional Intelligence (8 minutes)
1 lesson- Gain the transformative awareness of what happens when we imagine the perspective of our customers & bring self-awareness with us.
-
4. Body Language & Tone (5.5 minutes)
1 lesson- Understand just how loud our body language is when we communicate, and how our tone can shape customer experience.
-
5. Understanding Your Why & Building the Relationship (15.5 minutes)
1 lesson- Gain inspiration to connect daily tasks to the customer experience, & discover the joy of building meaningful connection & community with customers.
