Conflict Resolution: Finding Common Ground in the Workplace
40 minutes of learning
I owe you everything for you to be successful at work. And guess what? You owe me the same. Because we care about the work and are not mind readers, we will likely face occasional conflict in the workplace. Learn that your style and approach may differ from others and use the superpowers of active listening and acknowledging feelings to find real resolve. Includes a Scenario Work Activity to practice organizing your approach to conflict resolution.
Key Takeaways:
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Understand how to best participate in conversations that involve conflict.
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Learn frameworks to share your experiences and communicate your needs to others.
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Discover that we have more common ground than may be assumed and understand how trust grows when we communicate with openness, vulnerability, and a commitment to one another.
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Earn Credits
This course is eligible for 1 SHRM & 1 HRCI continuing education credits.
Accessible learning
All video modules offer English & Spanish captions for greater accessibility.
Explore the modules
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1. Styles & Approaches (10.3 minutes)
1 lesson- Learn that we each likely have a default style when handling conflict & gain clarity about approaches that can bring resolve.
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2. The Power of Active Listening (6.25 minutes)
1 lesson- Gain the transformative tools of being present, withholding judgment, and building trust.
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3. Acknowledging Feelings (6.75 minutes)
1 lesson- Reflect on how to best plan & engage in conversations where your perspective & authentic feedback should be shared.
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4. Root of the Conflict & Solutions (6.25 minutes)
1 lesson- Understand how to clear the static, focusing on actions & commitments that build collaboration & resolve.
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5. Amplifying Voices & Support (8.5 minutes)
1 lesson- Lead conversations that ensure that all parties feel heard, growing resiliency & relationships.
