Effective managers give meaningful feedback to the team every day. But what happens when employees have the knowledge, training, and ability to do their jobs…but are demonstrating an unwillingness to do the work? This course empowers people managers to embrace their roles as communicators of performance and builds confidence when formal progressive discipline is necessary.
Key Takeaways:
- Understanding the difference between regular feedback and formal counseling
- Confidence in how to assess the need for behavioral change
- Skills in navigating informing, goal setting, documentation, and follow-up
Need to deliver this training to a large group? Reach out to us!