Employees may face stressful interactions with customers, non-customers, or coworkers in the workplace without the tools that deliver calm, resolve, and safety for all. This course shares how to recognize and respond to escalating behaviors with confidence and compassion. Includes 10 reflective questions to ask about current workplace policies and safety plans.
Key Takeaways:
- Awareness of common stressors that contribute to escalating behaviors
- Knowledge of verbal + non-verbal signs to watch for and recognize
- Confidence in de-escalation techniques that contribute to calm + resolve
- Assurance of when to stop engaging and refer to emergency safety plans
Need to deliver this training to a large group? Reach out to us!